Refund Policy

Thank you for shopping at colonialfurnishers.com. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

Due to the nature of our products and the custom craftsmanship involved, we do not accept returns, offer refunds, or process exchanges once a purchase has been made. We encourage customers to review all product details carefully and contact us with any questions prior to purchase.

Product Warranty

All our furniture is backed by a limited warranty of up to 10 years, depending on the specific product. Warranty terms, duration, and coverage details will be clearly outlined at the time of purchase or delivery. Our warranty generally covers:

  • Manufacturing defects
  • Structural issues not caused by misuse
  • Workmanship faults

Please note: The warranty does not cover normal wear and tear, misuse, accidents, or modifications made by the customer.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 14 – 30 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.